Communication LAB for RNs: Listening

Communication LAB for RNs:  Listening

Most of us are familiar with the basic skills involved in effective listening yet opportunities for guided practice are not always available.  The challenging aspects of listening lie more in the ability to practice them in the real world than having an intellectual grasp of them.  Join communication and conflict management specialist, Beth Boynton, RN, MS in this simulation lab as we review the basic components of listening and discuss the barriers and challenges nurses face in clinical settings.  We will combine role-playing, coaching, reflection and discussion of prepared simulations.  Participants will have opportunities to offer real life scenarios for feedback, trial and practice.  This course meets NHBN requirements for Continuing Competence: 3 Contact Hours.

Thursday, April 17, 2008 from 1:00 PM - 4:00 PM (ET)

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New Hampshire Community Technical College
Pease Tradeport
Portsmouth, NH 03801

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Beth Boynton, RN, MS

About the instructor: Beth Boynton is a nurse consultant specializing in training, coaching and consulting re: communication and conflict issues that impact nurses and healthcare systems. She is an adjunct faculty member with New England College’s graduate program in Healthcare Administration. She writes and publishes Confident Voices for Nurses, a free newsletter which focuses on creating positive workplaces. She writes the column, Confident Voices for the ANA-ME journal where she addresses conflict and communication issues and is currently writing a book which focuses on helping nurses improve communication and workplace dynamics. She can be reached at bbbboynton@verizon.net or 207-363-5604 or www.bethboynton.com

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